Conditions d’utilisation
Terms of Service
Welcome to Firstline! By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Made-to-Order Policy
All items are made to order, meaning each product is created after an order is placed. Due to this, we do not accept returns or offer refunds unless the item is defective or incorrect.
2. Product Information
We strive to provide accurate product descriptions, sizing details, and photos. Please double-check your order before completing your purchase. If you have questions, feel free to contact us before ordering.
3. Pricing & Payment
All prices are listed in Canadian Dollars (CAD). We reserve the right to change pricing at any time without notice. Payments are processed securely through our platform’s checkout system.
4. Shipping & Delivery
Shipping options and rates are clearly listed during checkout:
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Apparel: Flat rate of $9.99 CAD, includes tracking
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Stickers: Canada Post Lettermail for $2 CAD, no tracking
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Local pickup available in Calgary, AB (FREE)
We are not responsible for delivery delays once the order has shipped.
5. Intellectual Property
All designs, logos, and content on this site are the property of Firstline and may not be copied, reproduced, or used without permission.
6. Privacy
We respect your privacy. Personal information provided during checkout is used only to process your order and communicate with you. We do not sell or share your data.
7. Order Issues
If you receive a wrong or damaged item, contact us within 3 days of delivery with photos and your order number. We’ll work with you to resolve the issue.
8. Changes to Terms
We reserve the right to update these Terms of Service at any time. Continued use of the website following changes means you accept those changes.
Contact Us
If you have any questions about these Terms, please reach out at:
📧 firstlineapparelca@gmail.com